Last updated: August 2026
Next review: August 2027 / as emerging governance dictates
What’s in these terms?
This Policy sets out acceptable use requirements for all elements of the Service, including software features, collaboration functionality, APIs and AI-enabled features. By using the Service, you confirm that you accept and agree to comply with this Policy.
We encourage users to report suspected security vulnerabilities, misuse, harmful content or violations of this Policy by contacting support@ayoa.com
If you do not agree, you must not use the Service.
Who we are and how to contact us
The Service is operated by OpenGenius Limited (“we”, “us”, “our”).
We are registered in England and Wales under company number 05653541.
Registered office: Tec Marina, Terra Nova Way, Penarth, Wales, CF64 1SA.
Contact: support@ayoa.com
Other terms that apply
This Policy forms part of a suite of terms including:
- Our Terms & Conditions
- Our Privacy Policy
- Our Software Licence Agreement
- Enterprise or Public Sector agreements as applicable
Changes to this Policy
We may amend this Policy from time to time. For material changes, we will notify you (e.g. via email or in‑app notice). Continued use of the Service after changes take effect will constitute your acceptance.
Prohibited uses
You may use the Service only for lawful purposes. You may not use the Service:
(Illegal or harmful activity)
- In breach of any applicable local, national, or international law or regulation.
- For unlawful or fraudulent purposes, or with unlawful or fraudulent effect.
- To harm or attempt to harm minors.
- To bully, harass, intimidate, humiliate, or discriminate against others.
- To facilitate illegal activity, including money laundering, illicit trading, or fraud.
- You must not use the Service in breach of applicable sanctions, export control or trade restriction laws.
- To publicly share images of a harmful nature including but not limited to nudity and graphic violence outside of a newsworthy context
(Security & system integrity)
- To introduce viruses, malware, spyware, ransomware, or other harmful code.
- To overload, flood, or disrupt the availability or performance of the Service (including denial‑of‑service or distributed denial‑of‑service attacks).
- To attempt unauthorised access to accounts, systems, or data (including brute force or credential stuffing).
- To circumvent or disable any security, usage limits, quotas, or access controls.
- To reverse engineer, decompile, or disassemble the Service, except where permitted by law.
- To attempt to discover vulnerabilities without prior written authorisation, including penetration testing, vulnerability scanning or security research.
(Data misuse)
- To scrape, harvest, or collect data or content by automated means without written permission.
- To upload or distribute infringing, defamatory, obscene, offensive, hateful, or otherwise unlawful material.
- To impersonate another person, misrepresent identity, or engage in phishing or spoofing.
- To share account credentials or allow unauthorised access to account
- To send spam, unsolicited advertising, or promotional material.
(Intellectual property & fair use)
- To reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without authorisation.
- To exceed usage quotas or fair use limits (e.g. storage, boards, API calls, compute resources). We may throttle, limit, or suspend excessive or abusive use.
- You must not use APIs, integrations or automated connections to bypass intended functionality, access controls or usage limits.
Interactive services
We may provide interactive services (e.g. forums, chat, AI support agents). Where provided:
- We will inform you if moderation is applied, and whether human or automated.
- We are not obliged to oversee, monitor, or moderate interactive services but may do so.
- Where interactive features are available to younger users, use of those features must comply with applicable age requirements, account controls and any relevant organisational policies.
- You must use interactive services responsibly and comply with this Policy.
AI-enabled features
Users must not use Ayoa AI features:
- to generate content intended to deceive, impersonate or manipulate others;
- to create harmful, discriminatory, abusive or unlawful material;
- to generate malware, phishing content or instructions intended to facilitate cyber abuse;
- to process information where doing so would breach applicable law or third-party rights;
- as a substitute for professional judgement in regulated or high-risk decisions.
You must not use Ayoa or its AI features to make solely automated decisions that produce legal or similarly significant effects on individuals.
Users remain responsible for reviewing AI-generated outputs before sharing or relying upon them.
Users may report abuse or inappropriate content via support@ayoa.com . Where moderation applies, a contact channel for raising concerns will be provided. We may remove content or suspend accounts without notice if required.
Content standards
These standards apply to all Contributions. Contributions must:
- Be accurate (where factual)
- Be genuinely held (where opinion)
- Comply with law in England & Wales and in the country of posting
Contributions must not:
- Defame, harass, or abuse any person
- Contain obscene, hateful, discriminatory, violent, or sexually explicit content
- Promote terrorism, extremism, or criminal activity
- Infringe copyright, trademark, database, or other IP rights
- Mislead, deceive, or breach duties of confidentiality
- Invade privacy, cause harassment, or create needless anxiety
- Impersonate others or misrepresent affiliation
- Contain advertising, promotional material, or external links unless authorized
- Otherwise breach the intended purpose, safety standards or acceptable use requirements of the Service.
We may retain logs, backups, or copies of Contributions for compliance and investigation purposes, subject to our Privacy Policy.
Breach of this Policy
If we believe you have breached this Policy, we may take action including:
- Immediate, temporary, or permanent withdrawal of access to the Service
- Removal of Contributions
- Warnings or account suspensions
- Throttling or limiting of abusive use
- Disclosure of information to law enforcement or regulators
- Legal action, including recovery of costs and damages
We will determine appropriate action based on the circumstances, severity and impact of the breach. Our choice not to enforce a term on one occasion does not waive our right to enforce it later.
Governing law & jurisdiction
- If you are a consumer, this Policy and related disputes are governed by English & Welsh law. You and we agree that the courts of England & Wales have jurisdiction, except that if you are a resident of Northern Ireland or Scotland, you may also bring proceedings there.
- If you are a business, this Policy and all related disputes (including non‑contractual disputes) are governed by English & Welsh law. We both agree to the exclusive jurisdiction of the courts of England & Wales.
- Nothing in this Policy limits your mandatory statutory rights under local consumer laws.
Privacy
For details on how we collect, use, and protect personal data, please see our Privacy Policy.
